An order arrives on the website just as the last item left over the shop counter, another comes in by Instagram message, and too many parcels come back because nobody called the customer before shipping. The Almawarid E-commerce pack connects your WooCommerce shop to your stock and puts every order in a confirmation queue before it ships.
Selling online in Algeria: out-of-stock items sold and parcels coming back
The website shows an item in stock when the last one was sold that morning in the shop. The customer pays on delivery, waits, then learns there is nothing left. Website orders, Instagram orders and phone orders live in three different places, and whoever packs the parcels copies everything by hand.
With cash on delivery, an unconfirmed order is a gamble: the customer changed their mind, does not answer, or ordered twice. The parcel goes out, comes back, and you pay for both trips.
All orders in one queue, confirmed before they leave
You paste your WooCommerce shop address and an API key created in its settings, then test the connection: Almawarid creates the order webhooks itself, with no plugin to install. From then on every website order arrives in your Orders in real time, and each incoming call is checked against its signature. In the other direction, one tick box sends your stock to the site for linked products: matching is done by reference (SKU), and the last item to leave the warehouse drops to zero on the shop.
Every order then goes through the confirmation screen: customer, wilaya, what was ordered. One button opens WhatsApp with the message already written, in Arabic or French, another starts the call, and three buttons close it: confirmed, cancelled, unreachable. An unreachable order comes back to the top of the queue on its own at the follow-up time you set, up to the number of attempts you choose.
How it works, in four screens
- E-commerce: the shop address, the key and the secret, then “Test the connection”; the sync log shows every exchange.
- Import products: the shop's products are linked to your catalogue by SKU; the “Push stock now” button sends quantities without waiting.
- Confirmations: today's queue, sorted: WhatsApp or a call in one click, then confirmed, cancelled or unreachable; the processed tab keeps, for seven days, who decided, when and why.
- Quick entry: the Instagram or phone order on one screen designed for a phone: number, name, wilaya, commune, home or stop desk, catalogue items and delivery fee.
What you gain
- No out-of-stock item sold. Warehouse stock updates the site's quantities for linked products.
- Fewer parcels coming back. An order only ships once confirmed by phone; a cancelled one never leaves.
- The rates that matter, in front of you. Confirmation rate and return rate over the last thirty days, compared with the thirty before.
- One queue for every channel. Website, Instagram, phone: quick entry puts the order in the same queue as website orders.
- Protected secrets. The key, the secret and the token are encrypted and never shown again; the shop must run on HTTPS.
Who is it for?
The E-commerce pack serves merchants who sell online with cash on delivery and want to stop retyping their orders: a WooCommerce shop, selling on Instagram or Facebook, or both.
- WooCommerce shops in fashion, cosmetics or home appliances
- Instagram and Facebook sellers
- Shops that also sell online
- Wholesalers opening an online channel
- Brands and manufacturers selling direct
Frequently asked questions
Do I need to install a plugin on my site?
No. You create a read/write REST API key in the WooCommerce settings and paste it into Almawarid with the shop address. The webhooks are created by Almawarid.
Are Shopify or marketplaces connected?
Not yet: only WooCommerce is today. An order from anywhere else is entered on one screen through quick entry.
Does the WhatsApp confirmation message go out on its own?
No. The message is prepared with the customer's name and order, and the seller sends it in one click, from their own number.
How is the delivery fee calculated at entry?
From your rates per wilaya, home or stop desk, kept in the Express delivery module; without a grid, you type the amount, which always stays editable.
What about shipping with the carrier?
That goes through the Express delivery module: the “Ship” button creates the parcel at Yalidine, ZR Express, NOEST, EcoTrack or Maystro with your credentials.
How is the pack billed?
By the number of orders per month; the advisor tells you the right tier during the demo.
See the E-commerce module on your own business
Come to the demo with your shop address and your last three Instagram orders: you will see the confirmation queue fill up with your real products.
- The demo. An advisor shows you the E-commerce module on your own business, online and on your screen, and answers your questions. Request a demo.
- The trial version. It is switched on with an advisor during the demo, on your own account: your real products, your real customers, and 14 days to work in it. Create your account to request it.
- The customisation workshops. During the trial, we adapt the screens, documents and settings with you to the way you work. These workshops are free.
The E-commerce module is switched on on request: ask for it during the demo, the advisor gives you its price, and you only pay if you decide to continue. The base plans are on the pricing page (in French).
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