One order taken by phone, another on WhatsApp, a third as an Instagram message: without a single place for them, one always ends up forgotten. The Almawarid Customer orders module gathers all your customer orders and moves them forward, from taking to delivery, with stock following.
Orders scattered between the phone, WhatsApp and a notebook
In a small distribution business or a shop that sells remotely, orders arrive through every channel at once. They are written in a notebook, a screenshot or a sticky note; the picker does not know which one to prepare first, and the customer calls three times to ask where theirs is.
Stock does not keep up either: nobody knows what is promised, what has left, or what is really still available. An order cancelled on the way leaves a gap, and in the evening nobody can say how many orders were actually delivered.
One list, clear statuses, stock that follows delivery
Each order is entered on one screen: the customer's name, phone, city and delivery address, without creating an account for them; the source, phone, WhatsApp, Facebook, Instagram or website; items from your catalogue with quantity and price; delivery charges and internal notes. It gets a reference and moves through statuses: pending, confirmed, being prepared, shipped, delivered or cancelled.
Stock moves at the right moment: when the order is set to “Delivered”, tracked items leave stock automatically, and if delivery was marked by mistake, going back restores the stock, with no double movement. Once the order is delivered, the delivery note prints in one click, without prices, with the sender's signature and stamp and the recipient's signature.
One order, from the first call to delivery
- New order: customer, source, items, delivery charges and initial status: the order is recorded during the call itself.
- Customer orders: the list filtered by status, with the total number of orders, the pending ones and the delivered ones at the top.
- Change status: confirmed, being prepared, shipped: the team sees what is left to prepare and what has already gone.
- Delivery note: on delivery, stock is reduced and the note prints for the driver and the customer.
What you gain
- No more lost orders. Phone, WhatsApp, social media or website: everything lands in the same list, with its source.
- A team that knows what to do. The status tells everyone what is to prepare, on the road or delivered.
- Accurate stock. Goods leave stock on delivery, once, and the movement is corrected if the order goes back a step.
- Know where customers come from. The source recorded on each order shows which channels really bring you sales.
- Ready for what comes next. The on-request Express delivery and E-commerce modules plug into the same orders: couriers, cash on delivery, WooCommerce shop.
Who is it for?
The Customer orders module serves businesses that take orders before delivering: distributors who deliver their customers, shops that sell by phone and on social media, producers who work to order. It runs on a computer and a phone, in French and Arabic.
- Distributors and wholesalers who deliver
- Shops selling on Facebook, Instagram and WhatsApp
- Pastry shops, caterers and made-to-order producers
- Parts and equipment shops that deliver to customers
- Online sellers preparing their parcels
Frequently asked questions
Is the customer notified at each step?
Not automatically for a simple order: their phone number is on the order, one click away. With the Express delivery module, a public tracking page shows where the parcel is; with the Workshop module, the drop-off ticket carries a tracking QR code.
Does an order become an invoice?
Not directly today: the order releases stock and produces its delivery note, and the invoice is created in the Invoicing module when the customer needs one.
Can we receive orders from our website?
Yes with the E-commerce module, on request: orders from a WooCommerce shop arrive in real time in your orders, and your stock updates the quantities on the site.
What if a delivered order is cancelled after all?
When you change its status, the stock released on delivery comes back automatically, with no double movement.
Can an order be deleted?
The screen only offers it for a pending or cancelled order; a confirmed or delivered order stays in the history.
See the Customer orders module on your own business
Bring three orders from last week, taken by phone or WhatsApp: we enter them in front of you and take them all the way to delivery, stock included.
- The demo. An advisor shows you the Customer orders module on your own business, online and on your screen, and answers your questions. Request a demo.
- The trial version. It is switched on with an advisor during the demo, on your own account: your real products, your real customers, and 14 days to work in it. Create your account to request it.
- The customisation workshops. During the trial, we adapt the screens, documents and settings with you to the way you work. These workshops are free.
You only pay if you decide to continue, and prices are shown before you start on the pricing page (in French).
Ask for the demo on WhatsAppRequest a demo